Our GDPR Privacy Policy and Terms

(For Clients, Consultants, Staff and Suppliers)

The privacy of all our customers, staff, and partners is important to us. This Privacy Policy outlines how MOOi Architecture Ltd ensures your privacy is protected. We have an ongoing commitment to respecting and protecting your privacy and will endeavour to protect any shared information that could identify you, in accordance with this policy.

This policy sets out the basis on which any personal data we collect from you, or you provide to us, will be processed by us in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

This policy is reviewed periodically. Any updates will be published on this page. By using our site, you consent to this privacy policy.

MOOi Architecture Ltd is a registered Private Limited Company (Registered Number: 08379127) and is based at 16 Hope Street Yard, Hope Street, Cambridge, CB1 3NA.

Data Controller Status

MOOi Architecture Ltd offers architectural services and associated services. We act as a ‘Data Controller’ under the UK GDPR. This means that we decide how your personal data is processed and for what purposes. Data is collected during day-to-day business via communication with clients, employees, suppliers, and other third parties.

Which personal data might we collect?

  • Name, Job Title, and any Organisations you work for.
  • Demographic information (e.g., postcode or region in which you work).
  • Email address, postal address, and phone numbers.
  • Financial, bank, credit card, and VAT information (for purposes such as payments and invoicing).
  • Details of your property and land ownership (inc. way-leaves, easements, or covenants which may impact upon the design or construction of your project).
  • Personal descriptions, preferences, and photographs etc.
  • Data from website usage.
  • Any other information you voluntarily share with us.

This data may have been shared in person, via business card, email, or over the phone.

How do we comply with our obligations under the UK GDPR?

We comply with our data protection obligations by:

  • Not collecting excessive information.
  • Only retaining information for as long as is necessary, and in accordance with our contractual obligations.
  • Providing appropriate protection of data against unauthorised access and disclosure by implementing and preserving appropriate technical, physical, and procedural measures.
  • Ensuring personal data is accurate and correcting inaccuracies discovered or notified to us.

What we will NOT do with your data

  • We will never send unsolicited emails, and we will only send you information about our services if requested by you to do so.
  • Information collected about the client is used exclusively for the provision of our services to the client. It is not used for any other purposes.
  • We will not disclose information regarding our clients to third parties unless the client has first given their consent, or if the third party is a mutual professional client connected with or providing services relating to our client’s project. (The only exception is where we are legally bound to provide information to insurance companies, loss assessors, regulatory authorities, and fraud prevention agencies for the purposes of fraud prevention, or to comply with any regulatory issues and legal disclosures.)

How and why do we use/process this information?

  • To respond to new enquiries.
  • To carry out our obligations arising from any contract entered into between you and us, and to provide you with information, products, and services that you request from us.
  • For managing business relationships in the provision of services (e.g., agreeing service provision, accounting purposes, etc.).
  • To understand your needs and provide you with an improved service.
  • To help constantly improve the services and products we offer.
  • Via emails, letters, or phone calls to keep you updated with the progress of your project(s).
  • For internal record keeping (on a secure database).
  • To notify you about changes to our service.
  • To purchase goods, materials, or services from you.
  • On occasion, we might provide you (or permit selected third parties to provide you) with information about goods or services which we feel may be of interest to you or relevant to your project. (Please contact us if you do not wish us to use your information in this way).
  • To improve website experience and use.
  • To manage data for suppliers, materials, and third-party services.

What is the Legal Basis for Processing Data?

We send information on the basis of Legitimate Interest. We do not need consent for this but ensure that people have an easy way to opt out of any communications.

Our employee data is managed on the basis of Legitimate Interest and Contract of Employment. Processing this data is required for carrying out responsibilities under Employment Law. We process data on behalf of our clients under that same basis.

When we need your consent to use your personal data

We always want you to be aware of how we are using your personal data. However, this does not necessarily mean we are required to ask for your consent before we can use it. In the day-to-day running of our business, we may use your personal data without asking for your consent because:

  • We are entering into and carrying out our obligations under a contract with you.
  • We need to use your personal data for our own legitimate purposes (such as the management and administration of our business and the improvement of our services) and our doing so will not interfere with your privacy rights.

In exceptional circumstances, we may wish to use your personal data for a different purpose which does require your consent. In these circumstances, we will contact you to explain how we wish to use your data and ask for your consent. You are not required to give consent simply because we ask for it. If you do give consent, you can change your mind and withdraw it at a later date.

Storing your personal data

Your data will be stored in our database and may be accessible by employees of MOOi Architecture Ltd where it is necessary for them to undertake their duties relating to business matters. It may also be stored on our secure accountancy software package.

We take substantial measures to ensure there is no unauthorised access to any of our information or databases, and utilise a range of physical, electronic, and administrative safeguards to protect this information, as well as our computers, systems, and email accounts.

We keep your personal data for no longer than reasonably necessary, but this may be for a period of up to 12 years beyond the end of a contract under seal, where details need to be kept for legal purposes, including warranties.

In the unlikely event of a data breach, we shall endeavour to inform individuals if we think their rights are affected. We will aim to notify anyone affected and, if applicable, the Information Commissioner’s Office (ICO), within 72 hours of becoming aware.

Your Data Protection Rights

Under the UK GDPR, you have clear legal rights concerning your personal data. These include:

  1. The right to be informed: Knowing how we use your data (as outlined in this policy).
  2. The right of access: Requesting a copy of the personal data we hold about you.
  3. The right to rectification: Requesting we correct any inaccurate or incomplete personal data.
  4. The right to erasure: Requesting we delete your personal data (often referred to as the “right to be forgotten”).
  5. The right to restrict processing: Requesting we limit the way we use your data.
  6. The right to data portability: Requesting we transfer your data to another organisation or directly to you.
  7. The right to object: Objecting to our processing of your personal data (e.g., for direct marketing).
  8. Rights in relation to automated decision-making and profiling: Protection against decisions made without human involvement.

If you wish to exercise any of these rights, or if you have any questions or concerns about this policy, please e-mail us at studio@mooiarchitecture.co.uk.

Our Cookie Policy

www.mooiarchitecture.co.uk is committed to protecting your privacy and maintaining the security of any personal information received from you. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

Cookies

A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the web server each time the web browser requests a page. This enables the web server to identify and track the web browser and provide richer user experiences for visitors.

Our website automatically installs a cookie into your web browser when you visit this website. This cookie is referred to as a “session” cookie, meaning it lasts only as long as your current session when using our website.

We use cookies on this website to count the numbers of visitors and understand how to serve our visitors and customers better. We may install and use various plugins or extensions that help enrich the experience of using this website, which may also use additional cookies (for example, to monitor how successful a plugin is or count its usage).

Google Analytics 4 (GA4)

We use Google Analytics to analyse the use of this website. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google stores this information.

Google’s privacy policy is available at: policies.google.com/privacy

Below is a list of the primary cookies that we currently use on this website via Google Analytics 4:

  • _ga: This cookie is used by Google Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. It is used to calculate visitor, session, and campaign data for the site’s analytics reports.
  • _ga_<container-id>: This cookie is used by Google Analytics to persist session state.

Session cookies (for example: ddfd5b8e2eb21abeda21d8f744ea3c4a) are generated by the website and automatically install into a visitor’s web browser when visiting this website. These are active only for the current session and are deleted when the web browser is closed.

Managing Cookies

If you choose not to accept cookies, then only the standard session cookie will load and be active until you close your web browser. However, the website may not function as intended, and some facilities will be unavailable.

If you’d prefer to restrict, block, or delete cookies from www.mooiarchitecture.co.uk, or any other website, you can use your browser settings to do this. Each browser is different, so please check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.

If you have any questions or concerns about the cookie policy, please e-mail us at studio@mooiarchitecture.co.uk.